Contact us
LAST UPDATED · 10 May 2026
The short version
Email support@paiseback.in - we read every message. Replies within 24 hours on business days (Mon–Fri, 10:00–19:00 IST). Replies within 48 hours on weekends and holidays.
1. Support
Issues with a scan, an access code that didn't arrive, a Pro account question, or anything that isn't working as expected:
- Email: support@paiseback.in
- Response time: Within 24 hours on business days.
- What to include: Your transaction ID (if you've paid), the email you used at checkout, and a one-line description of the issue. Screenshots help.
2. Sales & Done-for-you enquiries
If you'd like us to run the reconciliation and file recovery tickets on your behalf (20% of recovered amount, minimum ₹25,000 flagged), email support@paiseback.in with the subject line "Done-for-you enquiry". We'll get back within one business day with a discovery call slot.
3. Partnerships & press
For partnership opportunities (CA firms, e-commerce agencies, Amazon SPN partners), marketplace integration enquiries, or press / media: support@paiseback.in.
4. Refunds & billing
All refund requests should be sent to support@paiseback.in with your transaction ID. See our Refund Policy for the full terms - short version: 7-day full refund on Pro Annual, no questions, plus a separate <₹5,000 missing guarantee.
5. Legal & grievance
Per Rule 3(2) of the IT Intermediary Guidelines, the Grievance Officer for Paise Back is reachable at support@paiseback.in. Initial response within 24 hours on working days; resolution within 15 days as per the IT Rules.
6. Business details
Paise Back is operated by an individual proprietorship registered in India. The full registered business name, address, and GSTIN are available on request and on every invoice.
- Public contact email: support@paiseback.in
- Website: paiseback.in
- Registered business address: Bengaluru, Karnataka, India. (Full street address provided on invoices and on request.)
- Hours of operation: Mon–Fri, 10:00–19:00 IST
7. Not affiliated with Amazon
Paise Back is an independent software service for Amazon India sellers. We are not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or any of its subsidiaries. If you need to reach Amazon Seller Support directly, that's under Seller Central → Help → Contact Us.